The check-in journey
Between clinic visits, a family receives seven light text touchpoints over about six months. Every reply is a single number; every message carries the secure recap link.
Between Visits
Text check-in journey
Six months of support, seven light touches — replies are one tap.
Initial message
24–48 hours: the recap link arrives
1 · Plan clarity
2 weeks: how clear does the plan feel (1–5)
2 · Next steps
1 month: progress on the recommendations (1–5)
3 · Barriers
2–3 months: anything in the way (choose all)
4 · Family check-in
3–4 months: how is the family doing (1–5)
5 · Changes
4–5 months: anything important changed (choose all)
6 · Pre-visit priority
1–2 weeks before: the #1 topic to review
Scripted illustration with example replies — no real patient data. Answers that need attention become flags on the care team's pre-visit summary; everything else stays quiet.